Epump Privacy and Data Protection Policy

1. Introduction to Epump

Epump is a comprehensive cloud-based forecourt automation solution designed for the Downstream Oil and Gas Sector, serving both Corporate Organizations and Independent Owners. It provides station owners with an overall view of their station's operations, including daily income and expenditures and facilitates efficient management through features such as:

1. Remote Monitoring: Real-time oversight of station activities.
2. Price Change: Efficient management of fuel pricing.
3. Accurate Reports: Generation of precise operational and financial reports.
4. Prompt Notifications: Timely alerts regarding critical events.
5. Loyalty and Rewards: Programs to engage and retain customers.
6. Strategic Proposition: Efficient planning, budgeting, and expensing, integrated with strategic expense points like fuel pumps, diesel delivery, and transportation.

Our value proposition is to put station owners and management in the helm of affairs of their stations, empowering them with data-driven insights.

2. Data Controller and Processor

Fuelmetrics Ltd. acts as the Data Controller for certain personal data collected directly through our website (e.g., contact information for inquiries).

For the operational and personal data processed through the Epump solution on behalf of our clients (fuel station owners), Fuelmetrics Ltd. acts as a Data Processor, while our clients act as the Data Controllers.

3. Data We Collect

3.1 Personal Data

Personal Data refers to any information that can be used to identify an individual. This may include:

1. Contact Information: Name, email address, phone number, physical address (e.g., when a user signs up, requests support or provides details for loyalty programs).
2. Account Information: Usernames, passwords and other credentials used to access Epump Services.
3. Billing and Payment Information: Details necessary for processing payments for our services.
4. Communications: Records of interactions with us, including support inquiries, feedback, and survey responses.
5. Loyalty and Rewards Data: Transaction history, reward redemption details, and contact info for loyalty program users.
6. Employee Data (from Clients): Information entered by clients about their employees for operational purposes.

3.2 Operational and Non-Personal Data

This includes data generated through the use of the Epump platform that does not directly identify an individual but is essential for service functionality.

1. Transaction Data: Sales records, pump readings, payment methods, timestamps.
2. Inventory Data: Fuel levels, stock movements, delivery records.
3. Pricing Data: Current and historical fuel prices, price change logs.
4. Financial Data: Income, expenditures, daily summaries, reconciliation data.
5. System Usage Data: Logs of platform access, feature usage, error reports.
6. Device and Network Information: IP address, browser type, OS, device identifiers, referring URLs.
7. Location Data: General or specific location info for features like remote monitoring.